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NEWS | April 20, 2021

Applicant Knowledge Center Guidance

In order to improve the customer experience when initiating investigation requests in the Defense Information System for Security (DISS) and to provide the opportunity for DCSA to reduce call volume, please review the information below prior to contacting the Applicant Knowledge Center (AKC) and DISS Contact Center. For non-Industry customers, please contact your agency representative for assistance.

e-QIP Registration Codes sent via DISS notifications:
After the investigation request is initiated in DISS, the e-QIP registration code is sent to the facility security officer (FSO) in DISS notifications. Notifications are located on the upper left hand corner of the screen, under Communications.

Subject email address in DISS:
The subject’s email address is not a required field in DISS to initiate the investigation request. The only required email address is for the FSO when initiating the request.
However, it is recommended that the Subject’s email address is entered in DISS because if a reset in the e-QIP system is required, the new registration can be emailed to the subject, reducing total time on the phone for the customer and allowing the AKC to assist additional customers.

e-QIP System Username and Security Questions:
The e-QIP system has enhanced security features to protect Personally Identifiable Information (PII). If a user cannot recall username, password or their Security Questions, please contact the AKC at 724-738-5090. DCSA is working to improve the system functionality to reduce the need to contact the AKC to provide this information.


May 3, 2021 - DCSA has successfully deployed Release 2.6 of the National Background Investigation Services (NBIS). A follow up to Release 2.5, this deployment adds access management, visit management, and polygraph features required for federal government personnel security management. The features are part of an ongoing NBIS release rollout, ensuring that all functionalities receive adequate user acceptance testing in a phased approach. Click the headline to read the latest on NBIS.

April 29, 2021 - DCSA will deploy the Defense Information System for Security (DISS) Release 13.4.2, which delivers enhancements to existing system capabilities. To support the release, system outages are scheduled for Thursday, April 29 starting at 6 p.m. Click the title to read more about the upgrades and enhancements.

DISS Investigation Request Update
April 21, 2021 - At this time, Industry investigation requests can be initiated in the Defense Information System for Security (DISS); however, the e-QIP registration code will not be provided due to an issue between the DISS and e-QIP systems. DCSA is actively working to resolve the issue. The systems are expected to be fixed by Wednesday, April 21. Additional guidance will be provided once it becomes available. We apologize for any inconvenience this may cause.

The National Industrial Security Program (NISP) Enterprise Mission Assurance Support Service (eMASS) celebrates Its 2nd Anniversary
April 13, 2021 - The National Industrial Security Program (NISP) Enterprise Mission Assurance Support Service (eMASS), the official database of record for government and cleared industry members engaged in the Risk Management Framework (RMF) Assessment & Authorization (A&A) process has reached a significant milestone with their 2nd Anniversary on May 6, 2021. This anniversary announcement comes as NISP eMASS reports a record landmark with 1,502 eMASS Containers; 3, 700 users; and 6,292 systems. These numbers continue to grow every single day. NISP eMASS is the second largest instance within the Department of Defense as the Navy holds the record having been in use over 8 years. NISP eMASS maintains its positive impact based on relationships built by the Information Systems Security Professionals and Team Leads that work on a daily basis with both government and cleared industry users. Click the title for more information.

Consolidated Adjudications Facility: Amended COVID-19 Extention Processing
April 9, 2021 - In April 2020, in coordination with various stakeholders, the Department of Defense Consolidated Adjudications Facility (DoD CAF) began issuing COVID-19 extension letters for subjects with in progress official requests for information from the DoD CAF. The purpose of the extension letters was to prevent an unfavorable clearance action due to a COVID-19 related non-response. Click the title for more information.