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News | Jan. 29, 2020

Fingerprint submissions not transferring to JPAS

When submitting fingerprints, Facility Security Officers should ensure the information input matches the PII information found in JPAS. When there's a discrepancy between the information and the fingerprint, the results don't properly transfer into JPAS.

In the event an issue occurs with the transmission of fingerprint results into JPAS, please do not resubmit the subject's fingerprints or contact DMDC/DCSA FTS Team. Instead, contact the VROC Knowledge Center at 888-282-7682, Option 1 to request changes be made to subject's PII to include name changes, social security number changes, etc.