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DCSA Knowledge Center

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In an effort to continue to protect our workforce during the COVID-19 pandemic, Personnel Security Inquiries (option 1/option 2) of the DCSA Knowledge Center has been suspended until further notice. We will continue to provide status updates via DISS Customer Service Requests and VROC email dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil; When calling (888) 282-7682, customers will have the following menu options:

1. Personnel Security Clearance Inquiries to include e-QIP PIN Resets, Golden Questions and VROC

1) For Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or;

2) Email DCSApplicantSupport@nbib.gov, or;

3) For all other PCL related inquiries, please email the Personnel

Security Clearance Questions Mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil. Industry can also submit Assistance Requests via CSRs in DISS.