Dec. 7, 2020 —
In an effort to continue to protect our workforce during the COVID-19 pandemic, Personnel Security Inquiries (option 1/option 2) of the DCSA Knowledge Center has been suspended until further notice. We will continue to provide status updates via DISS Customer Service Requests and VROC email firstname.lastname@example.org; When calling (888) 282-7682, customers will have the following menu options:
1. Personnel Security Clearance Inquiries to include e-QIP PIN Resets, Golden Questions and VROC
1) For Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or;
2) Email DCSApplicantSupport@nbib.gov, or;
3) For all other PCL related inquiries, please email the Personnel
Security Clearance Questions Mailbox at email@example.com. Industry can also submit Assistance Requests via CSRs in DISS.