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News | March 31, 2021

Contact Center Guidance

In order to better serve our stakeholders, the information below provides guidance on which contact center to call/email for assistance with JPAS and DISS inquiries.

1. An investigation request that is initiated and the e-QIP registration code is not populated.
Please contact the Applicant Knowledge Center (AKC) at 724-738-5090.

2. No investigation notification is received after a Personally Identifiable Information (PII) mismatch is resolved.
In DISS JVS, navigate to Subject Details, select the Edit icon for investigation request, then resubmit. If there are additional issues, please contact the DCSA Contact Center at 800-467-5526/502-335-9998 or via email at dcsa.ncr.nbis.mbx.contact-center@mail.mil.

3. Personally Identifiable Information (PII) needs to be updated in DISS.
Please contact the DCSA Contact Center at 800-467-5526/502-335-9998 or via email at dcsa.ncr.nbis.mbx.contact-center@mail.mil.
Contact the askVROC mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil.

4. Update Citizenship information in DISS:
There are three options:
- Please contact the DCSA Contact Center at 800-467-5526/502-335-9998 or via email at dcsa.ncr.nbis.mbx.contact-center@mail.mil.
- Contact the askVROC mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil.
- Submit a CSR- Supplemental Information to VROC.

5. Subject’s record was entered incorrectly and needs to be deleted.
Please contact the DCSA Contact Center at 800-467-5526/502-335-9998 or via email at dcsa.ncr.nbis.mbx.contact-center@mail.mil.