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News | Oct. 4, 2023

CAS Call Center now accepting Industrial PCL inquiries

Effective October 1, 2023, the DCSA Consolidated Adjudication Services (CAS) Call Center will provide information and/or assistance regarding industrial personnel security clearances and status inquiries to Industry Facility Security Officers (FSO). The DCSA CAS Call Center is available Monday through Friday, from 6:30 a.m. to 5 p.m., Eastern Time, to answer phone and email inquiries from FSOs only.

The contact info is as follows:
Phone: 301-833-3850 (SMOs and FSOs ONLY; No Subject Callers)
PLEASE NOTE: For Industry PIN Resets: contact the Applicant Knowledge Center
Phone: 878-274-5091
As a reminder, CAS Call Center will continue to provide direct support and timely adjudicative updates to Senior Management Officials/FSOs worldwide. The CAS Call Center is available to answer phone and email inquiries from SMOs/FSOs, provide instant resolution on issues identified by Security Offices when possible and serves as the POC for HSPD12/Suitability Inquiries.