The National Background Investigation Services (NBIS) is the federal government's one-stop-shop IT system for end-to-end personnel vetting - from initiation and application to background investigation, adjudication, and continuous vetting. NBIS is one consolidated system designed to deliver robust data protection, enhance customer experience, and better integrate data across the enterprise.
Still in development, DCSA assumed operational control and responsibility for NBIS from the Defense Information Systems Agency (DISA) on October 1, 2020. NBIS will build upon and replace a suite of legacy background investigation IT systems, decommissioning them in stages through 2023. For more information, click on the NBIS page.
The DCSA Knowledge Centers assist customers with usage of security-related systems/applications/services. Knowledge Centers are closed on weekends and federal holidays.
Customers requiring assistance with systems and services supporting the requesting, processing, and delivery of investigations.
Agency Support Helpline – System Liaison
Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation
Agency Training (Central Verification System, Position Designation, e-QIP)
NP2 Portal Support
All other Background Investigations points of contact click here.
Vetting Risk Operations Center
Assist customers with usage of industrial/personnel security-related systems/applications.
Toll-Free: (888) 282-7682
1 - Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or; Email DCSApplicantSupport@nbib.gov and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at email@example.com.
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time
DoD Consolidated Adjudications Facility Call Center
Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry
Customer Engagements Team (CET)
Support for DISS, DCII, and SWFT systems.
On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created. The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel.
The office is comprised of three components, each with its own responsibilities.
More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.