Customer Engagements Team (CET)
July 26, 2021 - Effective 2 August 2021, support of DISS, DCII, and SWFT users will transition to the DCSA Customer Engagements Team (CET). Until then, users should continue to utilize the DMDC helpdesk for their support requirements. The CET contact information is 724-794-7765 or dcsa.ncr.nbis.mbx.diss-support@mail.mil

Call Center phone lines working
July 26, 2021 - The DCSA Adjudications Call Center has resumed telephone services and can be contacted at (301) 833-3850. You may also continue to send your inquiries via email at dcsa.meade.caf.mbx.call-center@mail.mil. We look forward to hearing from you.

DISS customer support transitions in August
July 20, 2021 - Beginning Monday, Aug. 2, 2021, helpdesk support for the Defense Information System for Security (DISS), Defense Central Index for Investigations (DCII) and Secure Web Fingerprint Transmission (SWFT) will be provided by the DCSA Customer Engagements Team at 724-794-7765 or dcsa.ncr.nbis.mbx.contact-center@mail.mil. Until that time, customers should continue to contact the DISS help desk at 800-467-5526 or dcsa.ncr.nbis.mbx.contact-center@mail.mil for any issues they encounter.

DCSA deploys NBIS Release 3.0
July 20, 2021 - DCSA has successfully deployed Release 3.0 of the National Background Investigation Services (NBIS). A follow up to Release 2.6, this deployment adds enhanced capabilities for subject and risk management, industry support, and continuous vetting. The features are part of an ongoing NBIS release rollout, ensuring that all functionalities receive appropriate user acceptance testing in a phased approach. Click title for more information

DCSA releases ISL 2021-01, adding NCUA to the NISP
July 20, 2021 - DCSA releases ISL 2021-01, adding the National Credit Union Administration (NCUA) to the National Industrial Security Program, increasing the list of Federal agencies that have entered into an agreement with DoD for Industrial Security services to 34 entities. Click the title for more information.

The National Background Investigation Services (NBIS) is the federal government's one-stop-shop IT system for end-to-end personnel vetting - from initiation and application to background investigation, adjudication, and continuous vetting. NBIS is one consolidated system designed to deliver robust data protection, enhance customer experience, and better integrate data across the enterprise.

Still in development, DCSA assumed operational control and responsibility for NBIS from the Defense Information Systems Agency (DISA) on October 1, 2020. NBIS will build upon and replace a suite of legacy background investigation IT systems, decommissioning them in stages through 2023. For more information, click on the NBIS  page.

 The DCSA Knowledge Centers assist customers with usage of security-related systems/applications/services. Knowledge Centers are closed on weekends and federal holidays.

Background Investigations

Customers requiring assistance with systems and services supporting the requesting, processing, and delivery of investigations.


Agency Support Helpline – System Liaison

724-794-5612, x4600


Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation




Agency Training (Central Verification System, Position Designation, e-QIP)




NP2 Portal Support




All other Background Investigations points of contact click here. 


Vetting Risk Operations Center

Assist customers with usage of industrial/personnel security-related systems/applications.

Toll-Free: (888) 282-7682

Menu options:

1 - Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or; Email DCSApplicantSupport@nbib.gov and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil.
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time



DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Customer Engagements Team (CET)
Support for DISS, DCII, and SWFT systems.
Telephone: 724-794-7765
Email: dcsa.ncr.nbis.mbx.diss-support@mail.mil


On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created.  The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel. 

The office is comprised of three components, each with its own responsibilities. 

  • The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
  • The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
  • The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.

More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.

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