DISS Virtual Training series extended
Jan. 13, 2021 - Due to high demand, the Defense Counterintelligence and Security Agency (DCSA) and NCMS have extended the Defense Information System for Security (DISS) Tuesday virtual training series through February 2021. All industry, government, and military DISS users are welcome to join! Trainings will take place every Tuesday in February 2021, from 2-4 p.m. ET. NCMS members should register via NCMSLive, and all nonmembers should register using the links below. Note: Each session covers the same content. To allow all interested DISS users to attend, DCSA asks that individuals only register for one session. If you register and cannot attend, DCSA asks that you cancel your registration. Click the title for more information.

DISS training in January is full
Jan. 8, 2021 - UPDATE - All dates for the Defense Information System for Security training scheduled for January are FULL. DCSA will work with NCMS to provide more sessions in the future. As a reminder, if you have registered for training in January and find that you can't attend, we ask that you cancel your registration accordingly. NCMS members can go to the registration platform and "cancel registration". Non-members can send an email to NCMSLive@classmgmt.com and inform us of your cancellation. Please watch the DCSA website for updates.

Jan. 7, 2021 - This week, DCSA will deploy the Defense Information System for Security (DISS) Release 13.3.1, delivering functionality enhancements in both the Joint Verification System (JVS) and the Case Adjudication Tracking System (CATS). The scheduled DISS release outage will take place from Thursday, January 7 at 6:00 p.m. ET to Friday, January 8 at 2:00 a.m. ET. Click title for more information

DCSA working with NCMS to provide DISS training
Jan. 5, 2021 - DCSA is working with NCMS, using its NCMSLive WebEx platform, to provide a 2-hour training session every Tuesday from 2 - 4 p.m. ET during the month of January for EVERY user of the Defense Information Security for Security (DISS) - government, industry and agencies. NCMS members should register via their regular NCMSLive Registration platform. Click title for more information

Use of Windows 7 Legacy Operating System and Adobe Flash after December 31, 2020
Dec. 30, 2020 - Microsoft has ceased to provide security support for Windows 7 and Server 2008 operating systems. National Industrial Security Program contractors were permitted to leverage the Microsoft Extended Security Updates, but not beyond December 31, 2020. The attached memo is a reminder to cleared industry that Microsoft products are coming to end of life on December 31, 2020. Click the title for more information

As DCSA develops the National Background Investigation Services (NBIS) system, we will provide updated resources, guides and information via the website, NP2, and the other platforms accessible to DCSA Customer Agencies. For more information on NBIS Onboarding please visit our NBIS Onboarding page

 The DCSA Knowledge Centers assist customers with usage of security-related systems/applications/services. Knowledge Centers are closed on weekends and federal holidays.

Background Investigations

Customers requiring assistance with systems and services supporting the requesting, processing, and delivery of investigations.


Agency Support Helpline – System Liaison

724-794-5612, x4600


Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation




Agency Training (Central Verification System, Position Designation, e-QIP)




NP2 Portal Support




All other Background Investigations points of contact click here.  (https://www.dcsa.mil/mc/pv/gov_hr_security/contacts_dcsa_service_partner_agencies/)


Vetting Risk Operations Center

Assist customers with usage of industrial/personnel security-related systems/applications.

Toll-Free: (888) 282-7682

Menu options:

1 - Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or; Email DCSApplicantSupport@nbib.gov and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil.
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time



DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours:  8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone:  (800) 467-5526
Menu Options
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
DMDC Contact Center  Do not send sensitive information via unencrypted email.

On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created.  The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel. 

The office is comprised of three components, each with its own responsibilities. 

  • The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
  • The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
  • The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.

More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.

The Coronavirus (COVID-19) pandemic has affected various aspects of the mission of the Defense Counterintelligence and Security Agency.  Below is all the COVID-19 guidance that has been put out related to the DCSA mission.

(July 2, 2020)  Additional COVID-19 NISP Authorization Guidance 

(June 12, 2020)  DoD Consolidated Adjudications COVID-19 Response 

(May 1, 2020)  Additional COVID-19 NISP Guidance

(April 9, 2020)  COVID 19 - Maximum flexibility in employing alternative investigative methods 

(April 8, 2020)  Guidance on industry fingerprint submissions for background investigations 

(April 6, 2020)  DoD Consolidated Adjudications COVID-19 Response

(March 30, 2020)  COVID-19 NISP Guidance March 30, 2020 

(March 24, 2020)  Guidance from the Director of National Intelligence 

(March 20, 2020)  DoD CAF Call Center is Temporarily Suspending its Phone Service

(March 20, 2020)  NOTICE to Cleared Industry UPDATE 

(March 17, 2020)  Personnel Inquiries closure

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