As DCSA develops the National Background Investigation Services (NBIS) system, we will provide updated resources, guides and information via the website, NP2, and the other platforms accessible to DCSA Customer Agencies. For more information on NBIS Onboarding please visit our NBIS Onboarding page
DCSA Knowledge Center
The DCSA Knowledge Center assists customers with usage of industrial/personnel security-related systems/applications. The Knowledge Center is closed on weekends and all federal holidays.
Toll-Free: (888) 282-7682
1 - Personnel Security Clearance Inquiries to include e-QIP - 8 a.m. to 5 p.m. Eastern Time
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time
DoD Consolidated Adjudications Facility Call Center
Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry
Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours: 8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone: (800) 467-5526
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email: DMDC Contact Center Do not send sensitive information via unencrypted email.
On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created. The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel.
The office is comprised of three components, each with its own responsibilities.
More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.
The Coronavirus (COVID-19) pandemic has affected various aspects of the mission of the Defense Counterintelligence and Security Agency. Below is all the COVID-19 guidance that has been put out related to the DCSA mission.
(July 2, 2020) Additional COVID-19 NISP Authorization Guidance
(June 12, 2020) DoD Consolidated Adjudications COVID-19 Response
(May 1, 2020) Additional COVID-19 NISP Guidance
(April 9, 2020) COVID 19 - Maximum flexibility in employing alternative investigative methods
(April 8, 2020) Guidance on industry fingerprint submissions for background investigations
(April 6, 2020) DoD Consolidated Adjudications COVID-19 Response
(March 30, 2020) COVID-19 NISP Guidance March 30, 2020
(March 24, 2020) Guidance from the Director of National Intelligence
(March 20, 2020) DoD CAF Call Center is Temporarily Suspending its Phone Service
(March 20, 2020) NOTICE to Cleared Industry UPDATE
(March 17, 2020) Personnel Inquiries closure