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ATTENTION! Visit Request Changes
July 30, 2020 - To support the transition of Joint Personnel Adjudications System (JPAS) functions to Defense Information System for Security (DISS), the following changes to "Visit Request" functionality will occur effective August 29, 2020. Click the title for more information.

Cogswell Awards announced
July 30, 2020 - The Defense Counterintelligence and Security Agency (DCSA) is pleased to announce the winners of the 2020 James S. Cogswell Outstanding Industrial Security Achievement Award.  Sixty-one facilities were selected for the award.  Traditionally, the awards are presented at the annual NCMS training seminar; however, due to the Coronavirus 2019 pandemic, the NCMS seminar was cancelled, and the award winners will be recognized in a virtual ceremony at a later date.  You can find the press release with the list of facilities here. Click the title for more information.

ATTENTION! JCAVS Incident Report Changes:
July 16, 2020 - To support the transition of JPAS functionality to DISS, the following changes to JCAVS Incident Report functions will occur on August 15, 2020. 1. Update JCAVS to remove the Incident Report link, turning off the ability to utilize Incident Report functionality. 2. Create a new, standalone function to allow JAMS/JCAVS users the ability to suspend Access without using the Incident Report or Adjudication Action function. Click the title for more information.

Submission of CSR reconsiderations to DoD CAF (applies only to military and civilian personnel)
July 14, 2020 - Reconsideration requests submitted to the DoD Consolidated Adjudications Facility (CAF) are sent via the Defense Information Security System (DISS) using a Customer Service Request (CSR). Only current security eligibility determinations that reflect “Denied” or “Revoked” are eligible for reconsideration. Eligibility determinations indicating “No Determination Made,” “Loss of Jurisdiction,” or “Withdrawn” are recertification requests. Click the title for more information..

Additional COVID-19 NISP Authorization Guidance
July 2, 2020 - Region Authorizing Officials will continue to perform assess and authorize activities and manage workload appropriately. System registrations in the Enterprise Mission Assurance Support Service (eMASS) that have submitted completed packages (Control Approval Chain (CAC) workflow) with an Authorization Termination Date (ATD) prior to September 30, 2020, will be assessed and considered for extensions up to 180 days. Either the Assess and Authorize or Extension workflow in eMASS will be utilized as appropriate. For new system registrations in eMASS, the Security Control Assessment (SCA) activity will continue to occur. The onsite portion of the SCA activity may be delayed, deferred, or rescheduled. Documenting evidence of security and validation requirements remains unchanged; only the execution of onsite activity will change temporarily.

As DCSA develops the National Background Investigation Services (NBIS) system, we will provide updated resources, guides and information via the website, NP2, and the other platforms accessible to DCSA Customer Agencies. For more information on NBIS Onboarding please visit our NBIS Onboarding page

DCSA Knowledge Center

The DCSA Knowledge Center assists customers with usage of industrial/personnel security-related systems/applications. The Knowledge Center is closed on weekends and all federal holidays.

Toll-Free: (888) 282-7682

Menu options:
1 - Personnel Security Clearance Inquiries to include e-QIP - 8 a.m. to 5 p.m. Eastern Time
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time

E-mail

DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours:  8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone:  (800) 467-5526
Menu Options
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email:  DMDC Contact Center  Do not send sensitive information via unencrypted email.

On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created.  The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel. 
The office is comprised of three components, each with its own responsibilities. 

  • The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
  • The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
  • The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.

Making Requests and Contact Information
Requesting Background Investigation Records:

  • To request your own background investigation record, please refer to the “Completed Investigations” tab for specific details at: https://www.dcsa.mil/mc/pv/mbi/mr/
  • If you’re an agency representative seeking a releasable copy of a subject’s background investigation for due process or an adjudicative hearing, please refer to the guidance provided in the “Requesting Releasable Copies” section of the “External Dissemination” tab at:  https://www.dcsa.mil/mc/pv/gov_hr_security/agency_use/  
  • If you’re seeking access to a background investigation for a civil or criminal law enforcement activity, a CI/CT investigation, a legal proceeding, employee relations matters, etc. please refer to the guidance provided in the “Requesting Files for Criminal/CI Investigation, Legal Proceedings or Demands, Employee Relations, etc.” section of the following webpage: https://www.dcsa.mil/mc/pv/gov_hr_security/requesting_files/
  • Mailing Address:  Defense Counterintelligence and Security Agency; ATTN: FOI/P Office for Investigations; P.O. Box 618; 1137 Branchton Road; Boyers, PA 16018
  • Telephone: (724)794-5612 ext. 7000
  • E-Mail: FOIPARequests@nbib.gov
    • please note, “requests” is plural in this email address.
    • Before transmitting, you should ensure that the security of your email system is adequate for transmitting your request which contains your sensitive, personally identifiable information.

Requesting Adjudications Records (if you are a DoD affiliate):

  • If you believe the DoD Consolidated Adjudications Facility maintains records regarding your security clearance eligibility and/or suitability determination, please refer to this website for specific details: https://www.dcsa.mil/mc/pv/dod_caf/adjudications/
  • Mailing Address:  Defense Counterintelligence and Security Agency; ATTN: FOI/P Office for Adjudications; 600 10th Street; Fort Meade, MD 20755-5131
  • E-Mail: whs.meade.dodcaf.mbx.dodcaf-privacy-act@mail.mil
    • Before transmitting, you should ensure that the security of your email system is adequate for transmitting your request which contains your sensitive, personally identifiable information.

Requesting Records from the DCSA FOIA and Privacy Headquarters office:

  • Mailing Address: Defense Counterintelligence and Security Agency; ATTN: FOI/P Office; 27130 Telegraph Rd., Quantico, VA  22134-2253.
  • Telephone: (571) 305-6740 or (571) 305-6741
  • e-Mail: dcsa.quantico.dcsa-hq.mbx.foia@mail.mil

More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.

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