Knowledge Center, Personnel Security Inquiries early closure
Jan. 16, 2020 - The Knowledge Center, Personnel Security Inquiries will close at 3 p.m. on Friday, January 17, 2020, and will not reopen until Tuesday, January 21, 2020. Normal business hours from 8 a.m. to 5 p.m. will resume on Tuesday, January 21, 2020.

NISP eMASS Industry Operation Guide, Version 1.1, released
Dec. 18, 2019 -

The NISP Authorization Office (NAO) released the National Industrial Security Program (NISP) Enterprise Mission Assurance Support Service (eMASS) Industry Operation Guide Version 1.1. The operation guide has been revised to better assist users in navigating eMASS. The operation guide is posted here: https://www.dcsa.mil/mc/ctp/tools/ (eMASS Tab). If you have questions or concerns, please contact the NAO eMASS mailbox at dcsa.quantico.dcsa.mbx.emass@mail.mil.

Nov. 20, 2019 - After the latest Defense Information Systems Agency (DISA) Authorized Service Interruption (ASI) - migration to milCloud, the Uniform Resource Locator (URL) for the NISP eMASS instance has changed. The NISP eMASS is now accessible at: https://nisp.emass.apps.mil. The previous URL is no longer valid. If users are experiencing application issues, please contact the DISA eMASS Help Desk via email: disa.global.servicedesk.mbx.ma-ticket-request@mail.mil; or by calling (844)-347-2457, options 1, 3.

NISP eMASS Industry Operation Guide Version 1.0 released
Aug. 14, 2019 - The NISP Authorization Office (NAO) released the NISP Enterprise Mission Assurance Support Service

NISP Classified Configuration available within eMASS
Aug. 9, 2019 - The NISP Authorization Office has made the NISP Classified Configuration tool (NISP CC) available to download via the NISP eMASS instance. The NISP CC is intended to assist industry in initial and maintenance configuration of NISP authorized information systems. Detailed instructions regarding accessing, downloading, and applying the NISP CC can be found in the NISP CC in eMASS Job Aid, located here

As DCSA develops the National Background Investigation Services (NBIS) system, we will provide updated resources, guides and information via the website, NP2, and the other platforms accessible to DCSA Customer Agencies. For more information on NBIS Onboarding please visit our NBIS Onboarding

DCSA Knowledge Center

The DCSA Knowledge Center assists customers with usage of industrial/personnel security-related systems/applications. The Knowledge Center is closed on weekends and all federal holidays.

Toll-Free: (888) 282-7682

Menu options:
1 - Personnel Security Clearance Inquiries to include e-QIP - 8 a.m. to 5 p.m. Eastern Time
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time


DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours:  8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone:  (800) 467-5526
Menu Options
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email:  DMDC Contact Center  Do not send sensitive information via unencrypted email.

The Defense Counterintelligence and Security Agency, Office of FOIA and Privacy is located at DCSA Headquarters 27130 Telegraph Rd., Quantico, VA  22134-2253.  The program office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively.

For requesters seeking status updates and information about requests which were sent to the 27130 Telegraph Rd., Quantico, VA 22134 address, the point of contact can be reached by calling (571) 305-6740 or (571) 305-6741 or e-mailing dcsa.quantico.dcsa-hq.mbx.foia@mail.mil.  

Requesters who wish to raise concerns about the service received can contact the FOIA Public Liaison by emailing dcsa.quantico.dcsa-hq.mbx.foia@mail.mil. Please understand the Public Liaison can only address concerns about the service received, and not the specific status of an individual's FOIA or Privacy Act request.

For requesters seeking their security clearance status, incident report(s), or Joint Personnel Adjudication System (JPAS) investigative records should read the posted public notice on https://www.dcsa.mil/contact/foia/.

More information about FOIA and Privacy can be found on our website at https://www.dcsa.mil/contact/foia/foia_privacy.

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