May 3, 2021 - DCSA has successfully deployed Release 2.6 of the National Background Investigation Services (NBIS). A follow up to Release 2.5, this deployment adds access management, visit management, and polygraph features required for federal government personnel security management. The features are part of an ongoing NBIS release rollout, ensuring that all functionalities receive adequate user acceptance testing in a phased approach. Click the headline to read the latest on NBIS.

April 29, 2021 - DCSA will deploy the Defense Information System for Security (DISS) Release 13.4.2, which delivers enhancements to existing system capabilities. To support the release, system outages are scheduled for Thursday, April 29 starting at 6 p.m. Click the title to read more about the upgrades and enhancements.

DISS Investigation Request Update
April 21, 2021 - At this time, Industry investigation requests can be initiated in the Defense Information System for Security (DISS); however, the e-QIP registration code will not be provided due to an issue between the DISS and e-QIP systems. DCSA is actively working to resolve the issue. The systems are expected to be fixed by Wednesday, April 21. Additional guidance will be provided once it becomes available. We apologize for any inconvenience this may cause.

Applicant Knowledge Center Guidance
April 20, 2021 - In order to improve the customer experience when initiating investigation requests in the Defense Information System for Security (DISS) and to provide the opportunity for DCSA to reduce call volume, please review the information below prior to contacting the Applicant Knowledge Center (AKC) and DISS Contact Center. For non-Industry customers, please contact your agency representative for assistance. Click the title for more information.

The National Industrial Security Program (NISP) Enterprise Mission Assurance Support Service (eMASS) celebrates Its 2nd Anniversary
April 13, 2021 - The National Industrial Security Program (NISP) Enterprise Mission Assurance Support Service (eMASS), the official database of record for government and cleared industry members engaged in the Risk Management Framework (RMF) Assessment & Authorization (A&A) process has reached a significant milestone with their 2nd Anniversary on May 6, 2021. This anniversary announcement comes as NISP eMASS reports a record landmark with 1,502 eMASS Containers; 3, 700 users; and 6,292 systems. These numbers continue to grow every single day. NISP eMASS is the second largest instance within the Department of Defense as the Navy holds the record having been in use over 8 years. NISP eMASS maintains its positive impact based on relationships built by the Information Systems Security Professionals and Team Leads that work on a daily basis with both government and cleared industry users. Click the title for more information.

The National Background Investigation Services (NBIS) is the federal government's one-stop-shop IT system for end-to-end personnel vetting - from initiation and application to background investigation, adjudication, and continuous vetting. NBIS is one consolidated system designed to deliver robust data protection, enhance customer experience, and better integrate data across the enterprise.

Still in development, DCSA assumed operational control and responsibility for NBIS from the Defense Information Systems Agency (DISA) on October 1, 2020. NBIS will build upon and replace a suite of legacy background investigation IT systems, decommissioning them in stages through 2023. For more information, click on the NBIS  page.

 The DCSA Knowledge Centers assist customers with usage of security-related systems/applications/services. Knowledge Centers are closed on weekends and federal holidays.

Background Investigations

Customers requiring assistance with systems and services supporting the requesting, processing, and delivery of investigations.


Agency Support Helpline – System Liaison

724-794-5612, x4600


Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation




Agency Training (Central Verification System, Position Designation, e-QIP)




NP2 Portal Support




All other Background Investigations points of contact click here. 


Vetting Risk Operations Center

Assist customers with usage of industrial/personnel security-related systems/applications.

Toll-Free: (888) 282-7682

Menu options:

1 - Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or; Email DCSApplicantSupport@nbib.gov and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil.
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time



DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours:  8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone:  (800) 467-5526
Menu Options
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
DMDC Contact Center  Do not send sensitive information via unencrypted email.

On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created.  The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel. 

The office is comprised of three components, each with its own responsibilities. 

  • The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
  • The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
  • The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.

More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.

The Coronavirus (COVID-19) pandemic has affected various aspects of the mission of the Defense Counterintelligence and Security Agency.  Below is all the COVID-19 guidance that has been put out related to the DCSA mission.

(July 2, 2020)  Additional COVID-19 NISP Authorization Guidance 

(June 12, 2020)  DoD Consolidated Adjudications COVID-19 Response 

(May 1, 2020)  Additional COVID-19 NISP Guidance

(April 9, 2020)  COVID 19 - Maximum flexibility in employing alternative investigative methods 

(April 8, 2020)  Guidance on industry fingerprint submissions for background investigations 

(April 6, 2020)  DoD Consolidated Adjudications COVID-19 Response

(March 30, 2020)  COVID-19 NISP Guidance March 30, 2020 

(March 24, 2020)  Guidance from the Director of National Intelligence 

(March 20, 2020)  DoD CAF Call Center is Temporarily Suspending its Phone Service

(March 20, 2020)  NOTICE to Cleared Industry UPDATE 

(March 17, 2020)  Personnel Inquiries closure

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