The NISP Authorization Office (NAO) released the National Industrial
Security Program (NISP) Enterprise Mission Assurance Support Service (eMASS)
Industry Operation Guide Version 1.1. The operation guide has been revised
to better assist users in navigating eMASS. The operation guide is posted
https://www.dcsa.mil/mc/ctp/tools/ (eMASS Tab). If you have questions or
concerns, please contact the NAO eMASS mailbox at
As DCSA develops the National Background Investigation Services (NBIS) system, we will provide updated resources, guides and information via the website, NP2, and the other platforms accessible to DCSA Customer Agencies. For more information on NBIS Onboarding please visit our NBIS Onboarding
DCSA Knowledge Center
The DCSA Knowledge Center assists customers with usage of industrial/personnel security-related systems/applications. The Knowledge Center is closed on weekends and all federal holidays.
Toll-Free: (888) 282-7682
1 - Personnel Security Clearance Inquiries to include e-QIP - 8 a.m. to 5 p.m. Eastern Time
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time
DoD Consolidated Adjudications Facility Call Center
Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry
Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours: 8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone: (800) 467-5526
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email: DMDC Contact Center Do not send sensitive information via unencrypted email.
The Defense Counterintelligence and Security Agency, Office of FOIA and Privacy is located at DCSA Headquarters 27130 Telegraph Rd., Quantico, VA 22134-2253. The program office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively.
For requesters seeking status updates and information about requests which were sent to the 27130 Telegraph Rd., Quantico, VA 22134 address, the point of contact can be reached by calling (571) 305-6740 or (571) 305-6741 or e-mailing firstname.lastname@example.org.
Requesters who wish to raise concerns about the service received can contact the FOIA Public Liaison by emailing email@example.com. Please understand the Public Liaison can only address concerns about the service received, and not the specific status of an individual's FOIA or Privacy Act request.
For requesters seeking their security clearance status, incident report(s), or Joint Personnel Adjudication System (JPAS) investigative records should read the posted public notice on https://www.dcsa.mil/contact/foia/.
More information about FOIA and Privacy can be found on our website at https://www.dcsa.mil/contact/foia/foia_privacy.