COVID 19 - maximum flexibility in employing alternative investigative methods
April 9, 2020 - To facilitate continued vetting and onboarding of mission critical personnel in rare and exigent circumstances such as this period where COVID-19 measures are required, federal vetting policy issued by the Office of the Director of National Intelligence (ODNI) and the Office of Personnel Management (OPM) in their respective roles as the Security Executive Agent and the Suitability/Credentialing Executive Agent, permits maximum flexibility in employing alternative investigative and adjudicative methods. Such methods include virtual interviews and remote secure access to records. In line with these adjustments, DCSA is working hard to insure that the investigations program will remain as fully productive as possible during this challenging period. Questions related to an Agent's/Investigator's identity or status should be directed to DCSA Physical Security: 1-888-795-5673, or RMFSIMSST@nbib.gov

Guidance on industry fingerprint submissions for background investigations
April 8, 2020 - The Under Secretary of Defense for Intelligence and Security (USD(I&S)) provided personnel vetting guidance for the continued collection and processing of fingerprints. The USD(I&S) guidance states DoD, to the greatest extent possible, will continue to follow established guidance for vetting contractors under DoD cognizance for the National Industrial Security Program. Please refer to list of fingerprint service providers supporting geographic areas across the country; Click the headline for more information.

DoD Consolidated Adjudications COVID-19 Response
April 6, 2020 - The CAF hopes you all are staying safe and healthy during these uncertain times. We acknowledge COVID-19 is affecting everyone differently; whether it is an inability to pay bills on time, need for mental health treatment, or other emerging concerns. Rest assured our adjudicative staff applies the whole person concept including consideration of circumstances beyond a person's control so as long as the individual acts responsibly under the circumstances. Continue to report in accordance with self-reporting requirements with the knowledge that our process complies with the Security Executive Agent Directives and applies the whole person concept. We want you, our DoD family, to be aware of our actions during the COVID-19 pandemic. While most of our work is done electronically, we are responding to changing Health Protection Conditions to maintain our workforce's health and safety. To this end, we implemented the following: Click the title for more information..

Renewal of DD 441, 441-1
March 31, 2020 - In February 2020, the DD Form 441, Department of Defense Security Agreement and DD Form 441-1, Appendage to Department of Defense Security Agreement were renewed and now include the use of digital signature. Previously executed versions of this form do not need to be re-signed, but the updated version should be used going forward as of this date. The updated forms can be found here: DD Form 441, DD Form 441-1. Questions can be directed to your assigned Industrial Security Representative. Click title for more information.

COVID-19 NISP Guidance March 30, 2020
March 30, 2020 - The attached document provides cleared industry with additional guidance on how DCSA will conduct its oversight of cleared industry during the COVID-19 pandemic. Click title for more information..

As DCSA develops the National Background Investigation Services (NBIS) system, we will provide updated resources, guides and information via the website, NP2, and the other platforms accessible to DCSA Customer Agencies. For more information on NBIS Onboarding please visit our NBIS Onboarding page

DCSA Knowledge Center

The DCSA Knowledge Center assists customers with usage of industrial/personnel security-related systems/applications. The Knowledge Center is closed on weekends and all federal holidays.

Toll-Free: (888) 282-7682

Menu options:
1 - Personnel Security Clearance Inquiries to include e-QIP - 8 a.m. to 5 p.m. Eastern Time
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time


DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours:  8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone:  (800) 467-5526
Menu Options
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email:  DMDC Contact Center  Do not send sensitive information via unencrypted email.

On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created.  The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel. 
The office is comprised of three components, each with its own responsibilities. 

  • The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
  • The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
  • The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.

Making Requests and Contact Information
Requesting Background Investigation Records:

  • To request your own background investigation record, please refer to the “Completed Investigations” tab for specific details at: https://www.dcsa.mil/mc/pv/mbi/mr/
  • If you’re an agency representative seeking a releasable copy of a subject’s background investigation for due process or an adjudicative hearing, please refer to the guidance provided in the “Requesting Releasable Copies” section of the “External Dissemination” tab at:  https://www.dcsa.mil/mc/pv/gov_hr_security/agency_use/  
  • If you’re seeking access to a background investigation for a civil or criminal law enforcement activity, a CI/CT investigation, a legal proceeding, employee relations matters, etc. please refer to the guidance provided in the “Requesting Files for Criminal/CI Investigation, Legal Proceedings or Demands, Employee Relations, etc.” section of the following webpage: https://www.dcsa.mil/mc/pv/gov_hr_security/requesting_files/
  • Mailing Address:  Defense Counterintelligence and Security Agency; ATTN: FOI/P Office for Investigations; P.O. Box 618; 1137 Branchton Road; Boyers, PA 16018
  • Telephone: (724)794-5612 ext. 7000
  • E-Mail: FOIPARequests@nbib.gov
    • please note, “requests” is plural in this email address.
    • Before transmitting, you should ensure that the security of your email system is adequate for transmitting your request which contains your sensitive, personally identifiable information.

Requesting Adjudications Records (if you are a DoD affiliate):

  • If you believe the DoD Consolidated Adjudications Facility maintains records regarding your security clearance eligibility and/or suitability determination, please refer to this website for specific details: https://www.dcsa.mil/mc/pv/dod_caf/adjudications/
  • Mailing Address:  Defense Counterintelligence and Security Agency; ATTN: FOI/P Office for Adjudications; 600 10th Street; Fort Meade, MD 20755-5131
  • E-Mail: whs.meade.dodcaf.mbx.dodcaf-privacy-act@mail.mil
    • Before transmitting, you should ensure that the security of your email system is adequate for transmitting your request which contains your sensitive, personally identifiable information.

Requesting Records from the DCSA FOIA and Privacy Headquarters office:

  • Mailing Address: Defense Counterintelligence and Security Agency; ATTN: FOI/P Office; 27130 Telegraph Rd., Quantico, VA  22134-2253.
  • Telephone: (571) 305-6740 or (571) 305-6741
  • e-Mail: dcsa.quantico.dcsa-hq.mbx.foia@mail.mil

More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foia_privacy.

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