The National Background Investigation Services (NBIS) is the federal government's one-stop-shop IT system for end-to-end personnel vetting - from initiation and application to background investigation, adjudication, and continuous vetting. NBIS is one consolidated system designed to deliver robust data protection, enhance customer experience, and better integrate data across the enterprise.
Still in development, DCSA assumed operational control and responsibility for NBIS from the Defense Information Systems Agency (DISA) on October 1, 2020. NBIS will build upon and replace a suite of legacy background investigation IT systems, decommissioning them in stages through 2023. For more information, click on the NBIS page.
The DCSA Knowledge Centers assist customers with usage of security-related systems/applications/services. Knowledge Centers are closed on weekends and federal holidays.
Customers requiring assistance with systems and services supporting the requesting, processing, and delivery of investigations.
Agency Support Helpline – System Liaison
Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation
Agency Training (Central Verification System, Position Designation, e-QIP)
NP2 Portal Support
All other Background Investigations points of contact click here.
Vetting Risk Operations Center
Assist customers with usage of industrial/personnel security-related systems/applications.
Toll-Free: (888) 282-7682
1 - Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or; Email DCSApplicantSupport@nbib.gov and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at email@example.com.
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time
DoD Consolidated Adjudications Facility Call Center
Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry
Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours: 8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone: (800) 467-5526
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email: DMDC Contact Center Do not send sensitive information via unencrypted email.
On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created. The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel.
The office is comprised of three components, each with its own responsibilities.
More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.
The Coronavirus (COVID-19) pandemic has affected various aspects of the mission of the Defense Counterintelligence and Security Agency. Below is all the COVID-19 guidance that has been put out related to the DCSA mission.
(July 2, 2020) Additional COVID-19 NISP Authorization Guidance
(June 12, 2020) DoD Consolidated Adjudications COVID-19 Response
(May 1, 2020) Additional COVID-19 NISP Guidance
(April 9, 2020) COVID 19 - Maximum flexibility in employing alternative investigative methods
(April 8, 2020) Guidance on industry fingerprint submissions for background investigations
(April 6, 2020) DoD Consolidated Adjudications COVID-19 Response
(March 30, 2020) COVID-19 NISP Guidance March 30, 2020
(March 24, 2020) Guidance from the Director of National Intelligence
(March 20, 2020) DoD CAF Call Center is Temporarily Suspending its Phone Service
(March 20, 2020) NOTICE to Cleared Industry UPDATE
(March 17, 2020) Personnel Inquiries closure