Home
Customer Engagements Team (CET)
July 26, 2021 - Effective 2 August 2021, support of DISS, DCII, and SWFT users will transition to the DCSA Customer Engagements Team (CET). Until then, users should continue to utilize the DMDC helpdesk for their support requirements. The CET contact information is 724-794-7765 or dcsa.ncr.nbis.mbx.diss-support@mail.mil

Call Center phone lines working
July 26, 2021 - The DCSA Adjudications Call Center has resumed telephone services and can be contacted at (301) 833-3850. You may also continue to send your inquiries via email at dcsa.meade.caf.mbx.call-center@mail.mil. We look forward to hearing from you.

DISS customer support transitions in August
July 20, 2021 - Beginning Monday, Aug. 2, 2021, helpdesk support for the Defense Information System for Security (DISS), Defense Central Index for Investigations (DCII) and Secure Web Fingerprint Transmission (SWFT) will be provided by the DCSA Customer Engagements Team at 724-794-7765 or dcsa.ncr.nbis.mbx.contact-center@mail.mil. Until that time, customers should continue to contact the DISS help desk at 800-467-5526 or dcsa.ncr.nbis.mbx.contact-center@mail.mil for any issues they encounter.

DCSA deploys NBIS Release 3.0
July 20, 2021 - DCSA has successfully deployed Release 3.0 of the National Background Investigation Services (NBIS). A follow up to Release 2.6, this deployment adds enhanced capabilities for subject and risk management, industry support, and continuous vetting. The features are part of an ongoing NBIS release rollout, ensuring that all functionalities receive appropriate user acceptance testing in a phased approach. Click title for more information

DCSA releases ISL 2021-01, adding NCUA to the NISP
July 20, 2021 - DCSA releases ISL 2021-01, adding the National Credit Union Administration (NCUA) to the National Industrial Security Program, increasing the list of Federal agencies that have entered into an agreement with DoD for Industrial Security services to 34 entities. Click the title for more information.

The National Background Investigation Services (NBIS) is the federal government's one-stop-shop IT system for end-to-end personnel vetting - from initiation and application to background investigation, adjudication, and continuous vetting. NBIS is one consolidated system designed to deliver robust data protection, enhance customer experience, and better integrate data across the enterprise.

Still in development, DCSA assumed operational control and responsibility for NBIS from the Defense Information Systems Agency (DISA) on October 1, 2020. NBIS will build upon and replace a suite of legacy background investigation IT systems, decommissioning them in stages through 2023. For more information, click on the NBIS  page.

 The DCSA Knowledge Centers assist customers with usage of security-related systems/applications/services. Knowledge Centers are closed on weekends and federal holidays.

Background Investigations

Customers requiring assistance with systems and services supporting the requesting, processing, and delivery of investigations.

 

Agency Support Helpline – System Liaison

724-794-5612, x4600

 

Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation

724-794-5228

CTRBoyersTelephoneLiaisons@nbib.gov

 

Agency Training (Central Verification System, Position Designation, e-QIP)

703-603-0442

AgencyTraining@nbib.gov

 

NP2 Portal Support

202-795-2727,

NP2HelpDesk@opm.gov

 

All other Background Investigations points of contact click here. 

 

Vetting Risk Operations Center

Assist customers with usage of industrial/personnel security-related systems/applications.

Toll-Free: (888) 282-7682

Menu options:

1 - Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or; Email DCSApplicantSupport@nbib.gov and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil.
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time

 

 

DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Customer Engagements Team (CET)
Support for DISS, DCII, and SWFT systems.
Telephone: 724-794-7765
Email: dcsa.ncr.nbis.mbx.diss-support@mail.mil

 

On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created.  The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel. 

The office is comprised of three components, each with its own responsibilities. 

  • The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
  • The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
  • The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.

More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.

Twitter
Serving 3,700 users and more than 6,292 systems, the NISP eMASS is one of the largest databases of record in the na… https://t.co/fvDsN745Qs
Twitter
Under Adjudicative Guideline B: Foreign Influence, #DCSA adjudicators look for indicators of divided loyalty and co… https://t.co/l6PSQuW9zG
Twitter
On this National Korean War Veterans Armistice Day, we honor all who served in times of war and peace. https://t.co/KJEWVFGpqJ
Twitter
RT @FBIWFO: Although the #FBI is not currently aware of specific cyber threats against the #TokyoGames, #cybercriminals have targeted simil…
Twitter
ATTENTION: Registration for @TheCDSE Fall 2021 education classes are open. Classes run from August 23 to December 1… https://t.co/7cu2lu81Ix
Twitter
RT @NCSCgov: Traveling abroad in connection with work this summer? Heed some basic counterintelligence tips. If you work for the government…
Twitter
Registration is full for the 2021 DOD Virtual Security Conference, but you can still be added to the waiting list.… https://t.co/EkTuCWeMUE
Twitter
The selling of controlled defense articles/services is a lawful effort, with the caveat of having #DCSA ensure that… https://t.co/Lm2BrSIptY
Twitter
DCSA is advertising for a Senior Counterintelligence (CI) Advisor. If you are knowledgeable about all aspects of co… https://t.co/XBp0cIlITU
Twitter
#DCSA’s Business Analysis Unit (BAU) assesses facilities in the NISP for the existence of foreign ownership, contro… https://t.co/QIPCIl6dB0
Twitter
#NISPOMRule Tip: take the necessary steps to get ready for the 32 CFR Part 117 NISPOM Rule. https://t.co/Jd0gZA9HpO https://t.co/3K9gQxV9MK
Twitter
Why are you traveling so frequently to the same place? Repeated travel to any country where you have no apparent fa… https://t.co/hxxWLbSJqp
Twitter
Learn best practices for organizational culture and countering #InsiderThreats from @USMC at the upcoming @TheCDSEhttps://t.co/fTS1N4PlS5
Twitter
#DCSA conducts approximately 2.6M federal government #BackgroundInvestigations annually. https://t.co/dm7abmIA0f https://t.co/ZnSVqN0SIr
Twitter
2/2 The features are part of an ongoing NBIS release rollout, ensuring that all functionalities receive appropriate… https://t.co/e2ElGfo1MQ
Twitter
1/2 DCSA successfully deployed Release 3.0 of the National Background Investigation Services (NBIS). This update ad… https://t.co/oixTlaIFFQ
Twitter
Read how our Chief Information Officer, Dr. Ronzelle L. Green, shifted 8,000 users over a three-month period to DCS… https://t.co/5WNHpemkdH
Twitter
#DCSA conducts 95% of all background investigations for over 100 agencies. Can you guess how many… https://t.co/iHvwx7pFWE
Twitter
DCSA welcomes the National Credit Union Administration (NCUA) to the National Industrial Security Program, increasi… https://t.co/U3hOH8hxXF
Twitter
Learn on pg. 8 how DCSA overcame adversity when a barrage of winter storms hit the southern Plains in mid-February… https://t.co/rVqMzXjRWj
Twitter
9,261
Follow Us