The National Industrial Security Program (NISP) Enterprise Mission Assurance Support Service (eMASS) celebrates Its 2nd Anniversary
April 13, 2021 - The National Industrial Security Program (NISP) Enterprise Mission Assurance Support Service (eMASS), the official database of record for government and cleared industry members engaged in the Risk Management Framework (RMF) Assessment & Authorization (A&A) process has reached a significant milestone with their 2nd Anniversary on May 6, 2021. This anniversary announcement comes as NISP eMASS reports a record landmark with 1,502 eMASS Containers; 3, 700 users; and 6,292 systems. These numbers continue to grow every single day. NISP eMASS is the second largest instance within the Department of Defense as the Navy holds the record having been in use over 8 years. NISP eMASS maintains its positive impact based on relationships built by the Information Systems Security Professionals and Team Leads that work on a daily basis with both government and cleared industry users. Click the title for more information.
Consolidated Adjudications Facility: Amended COVID-19 Extention Processing
April 9, 2021 - In April 2020, in coordination with various stakeholders, the Department of Defense Consolidated Adjudications Facility (DoD CAF) began issuing COVID-19 extension letters for subjects with in progress official requests for information from the DoD CAF. The purpose of the extension letters was to prevent an unfavorable clearance action due to a COVID-19 related non-response. Click the title for more information.
Immediate need of verification due to incorrect eligibility
March 31, 2021 - If an Industry contractor is removed from a jobsite or cannot access a jobsite due to eligibility being incorrect, the Facility Security Officer (FSO) or Government Security Manager may contact the Vetting Risk Operations Center. Click the title for more information.
Contact Center Guidance
March 31, 2021 - In order to better serve our stakeholders, the information below provides guidance on which contact center to call/email for assistance with JPAS and DISS inquiries. Click the title for more information.
DoD CAF Annual Report now available
March 15, 2021 - The DoD Consolidated Adjudications Facility (CAF) has released its first annual report covering FY20. It highlights the CAF's accomplishments and continuous efforts to improve DoD-assigned adjudications and related personnel security eligibility determinations through the adoption of business processes, streamlining security clearance processing timeliness, and the return to healthy and stable inventories. The Annual Report can be found here. Click the title for more information.
The National Background Investigation Services (NBIS) is the federal government's one-stop-shop IT system for end-to-end personnel vetting - from initiation and application to background investigation, adjudication, and continuous vetting. NBIS is one consolidated system designed to deliver robust data protection, enhance customer experience, and better integrate data across the enterprise.
Still in development, DCSA assumed operational control and responsibility for NBIS from the Defense Information Systems Agency (DISA) on October 1, 2020. NBIS will build upon and replace a suite of legacy background investigation IT systems, decommissioning them in stages through 2023. For more information, click on the NBIS page.
The DCSA Knowledge Centers assist customers with usage of security-related systems/applications/services. Knowledge Centers are closed on weekends and federal holidays.
Background Investigations
Customers requiring assistance with systems and services supporting the requesting, processing, and delivery of investigations.
Agency Support Helpline – System Liaison
724-794-5612, x4600
Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation
724-794-5228
CTRBoyersTelephoneLiaisons@nbib.gov
Agency Training (Central Verification System, Position Designation, e-QIP)
703-603-0442
AgencyTraining@nbib.gov
NP2 Portal Support
202-795-2727,
NP2HelpDesk@opm.gov
All other Background Investigations points of contact click here.
Vetting Risk Operations Center
Assist customers with usage of industrial/personnel security-related systems/applications.
Toll-Free: (888) 282-7682
Menu options:
1 - Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or; Email DCSApplicantSupport@nbib.gov and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil.
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time
DoD Consolidated Adjudications Facility Call Center
Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry
Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.
Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours: 8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone: (800) 467-5526
Menu Options
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email: DMDC Contact Center Do not send sensitive information via unencrypted email.
On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created. The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel.
The office is comprised of three components, each with its own responsibilities.
- The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
- The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
- The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.
More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.
The Coronavirus (COVID-19) pandemic has affected various aspects of the mission of the Defense Counterintelligence and Security Agency. Below is all the COVID-19 guidance that has been put out related to the DCSA mission.
(July 2, 2020) Additional COVID-19 NISP Authorization Guidance
(June 12, 2020) DoD Consolidated Adjudications COVID-19 Response
(May 1, 2020) Additional COVID-19 NISP Guidance
(April 9, 2020) COVID 19 - Maximum flexibility in employing alternative investigative methods
(April 8, 2020) Guidance on industry fingerprint submissions for background investigations
(April 6, 2020) DoD Consolidated Adjudications COVID-19 Response
(March 30, 2020) COVID-19 NISP Guidance March 30, 2020
(March 24, 2020) Guidance from the Director of National Intelligence
(March 20, 2020) DoD CAF Call Center is Temporarily Suspending its Phone Service
(March 20, 2020) NOTICE to Cleared Industry UPDATE
(March 17, 2020) Personnel Inquiries closure