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Knowledge Center closure
Oct. 31, 2019 - The VROC Knowledge Center, Personnel Security (PCL) inquiries (option #1), to include e-QIP authentication resets will close from 8 a.m. until noon on Tuesday, November 19, 2019. Normal business hours will resume Wednesday, November 20.

NISP eMASS Industry Operation Guide Version 1.0 released
Aug. 14, 2019 - The NISP Authorization Office (NAO) released the NISP Enterprise Mission Assurance Support Service

NISP Classified Configuration available within eMASS
Aug. 9, 2019 - The NISP Authorization Office has made the NISP Classified Configuration tool (NISP CC) available to download via the NISP eMASS instance. The NISP CC is intended to assist industry in initial and maintenance configuration of NISP authorized information systems. Detailed instructions regarding accessing, downloading, and applying the NISP CC can be found in the NISP CC in eMASS Job Aid, located here

Background Investigation Mission Moving
July 29, 2019 - The U.S. Office of Personnel Management (OPM) and the Department of Defense (DoD) will realign the National Background Investigations Bureau (NBIB) with the Defense Counterintelligence and Security Agency (DCSA) on September 29, 2019. Section 951 of the National Defense Authorization Act of FY18 and Executive Order 13869 provide direction for realigning NBIB personnel, resources, and functions to DoD. This morning, the OPM notified NBIB employees that their positions will be transferred to the DCSA on September 29, 2019. DCSA also notified NBIB employees that their positions will be reestablished under the Defense Civilian Intelligence Personnel System. More about this action can be found here.

DISS Tips and Tricks-Customer Service Request (CSR)
July 24, 2019 - The Vetting Risk Operations Center (VROC) is providing a CSR Tips and Tricks guide to assist industry in creating CSRs in the Defense Information System for Security (DISS).

This new Defense Counterintelligence and Security Agency (DCSA) website includes the legacy information from the Defense Security Service and the National Background Investigations Bureau websites.  On these pages you will find information on personnel security clearances for applicants, human resource personnel and facility security officers.  You will also find information on how DCSA, on behalf of the Secretary of Defense, serves as the Cognizant Security Office providing oversight to approximately 10,000 cleared U.S. companies under the National Industrial Security Program (NISP). DCSA is poised to become the largest counterintelligence and security agency in the federal government. DCSA will be the nation’s bulwark against active and persistent attack by our nation’s adversaries against our federal workforce, technology, and information.   At the same time, DCSA will fundamentally change how the personnel vetting and industrial security missions are conducted. Most importantly, DCSA will strive to preserve our nation’s global economic and military advantages.

DCSA Knowledge Center

The DCSA Knowledge Center assists customers with usage of industrial/personnel security-related systems/applications. The Knowledge Center is closed on weekends and all federal holidays.

Toll-Free: (888) 282-7682

Menu options:
1 - Personnel Security Clearance Inquiries to include e-QIP - 8 a.m. to 5 p.m. Eastern Time
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time

E-mail

DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours:  8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone:  (800) 467-5526
Menu Options
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email:  DMDC Contact Center  Do not send sensitive information via unencrypted email.

The Defense Counterintelligence and Security Agency, Office of FOIA and Privacy is located at DCSA Headquarters 27130 Telegraph Rd., Quantico, VA  22134-2253.  The program office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively.

For requesters seeking status updates and information about requests which were sent to the 27130 Telegraph Rd., Quantico, VA 22134 address, the point of contact can be reached by calling (571) 305-6740 or (571) 305-6741 or e-mailing dcsa.quantico.dcsa-hq.mbx.foia@mail.mil.  

Requesters who wish to raise concerns about the service received can contact the FOIA Public Liaison by emailing dcsa.quantico.dcsa-hq.mbx.foia@mail.mil. Please understand the Public Liaison can only address concerns about the service received, and not the specific status of an individual's FOIA or Privacy Act request.

For requesters seeking their security clearance status, incident report(s), or Joint Personnel Adjudication System (JPAS) investigative records should read the posted public notice on https://www.dcsa.mil/contact/foia/.

More information about FOIA and Privacy can be found on our website at https://www.dcsa.mil/contact/foia/foia_privacy.