NBIS Onboarding Starts in the Western Region
Nov. 23, 2022 - On November 22nd, National Background Investigation Services (NBIS) onboarding officially commenced for facilities located in the DCSA Western Region. Notification and instructions were provided via email to those identified as Defense Information System for Security (DISS) Account and Hierarchy Managers in order to begin the onboarding process into NBIS. Click the title for more information.

Upcoming NBIS Training Webinars
Nov. 23, 2022 - Please be aware that the NBIS Industry Onboarding Team will introduce the following training webinars to be available in December 2022/January 2023, which will include live and recorded sessions. Click the title for more information.

Understanding the threat to U.S. technologies
Nov. 3, 2022 - The foreign intelligence threat to the nation's defense industrial base has never been more capable, sophisticated, or complex. Adversaries use illicit methods to acquire classified and sensitive information and technologies, which can determine the outcome of future conflicts. Mitigating these threats starts with understanding them. Read the latest edition of "The Targeting U.S. Technologies: A Report of Threats to Cleared Industry" to learn more about the threats facing the cleared defense industrial base. You'll find the 2022 edition here: https://www.dcsa.mil/Portals/91/Documents/CI/2022_CI_Targeting_US_Technologies.pdf. Please click the title for more information.

Request for DISS Account and Hierarchy Managers
Oct. 26, 2022 - To ensure accurate and up-to-date information, we are asking Industry users with Hierarchy Manager and Account Manager roles in DISS to validate their contact information is current.  Hierarchy and Account Managers can do so by clicking on the “My User Detail” link found under the “User Management” menu option on the left hand side of the screen after logging in.  From there, “User Information” will appear and you can validate, and if needed update, your business phone and email.  If changes are needed, be sure to click the “Save” button in “User Information” once they are made. If you are unable to update your contact information in DISS for any reason, please submit a ticket by calling the Customer Engagements Team (CET) at 724-794-7765 or sending an email to dcsa.ncr.nbis.mbx.contact-center@mail.mil. As always, for additional information and updates on NBIS Industry Onboarding, please visit the NBIS Industry Onboarding website. Please click the title for more information.

2022 NBIS Industry Conference Recap
Oct. 26, 2022 - A special thanks to the approximately 1,500 personnel security leaders and managers that attended the 2022 NBIS Industry Conference in-person and virtually to discuss industry’s transition into the new personnel security vetting system. The conference, held on October 18th, comprised DCSA briefings to industry security professionals on NBIS industry onboarding, NBIS capability and training for industry, NBIS Help Desk Support, and a panel discussion that included actions taken by NBIS resulting from industry feedback.  Further details about the conference can be found in the following news article (click here). For those that may have missed the event or are interested in learning additional details, slides from the conference are now available on the event main page.  Event videos and an FAQ addressing questions posed during the conference will also be made available on the main page ASAP. As always, for additional information and updates on NBIS Industry Onboarding, please visit the NBIS Industry Onboarding website. Please click the title for more information.

What is NCCS?

The National Industrial Security Program (NISP) Contracts Classification System (NCCS) is the enterprise federal information system supporting Department of Defense, other Federal Agencies under NISP agreement, and cleared Industry. NCCS is the one-stop-shop for processing and distribution of contract security classification specifications for contracts requiring access to classified information. NCCS is designed to deliver a centralized repository for the collection of classified contract security requirements and supporting data while automating the DD Form 254 (DoD Contract Security Classification Specification) processes and workflows across the enterprise.

DCSA assumed operational control and development responsibility for NCCS from the Defense Logistics Agency (DLA) on October 1, 2021. NCCS was soft launched on June 6, 2022.

You'll find more information about NCCS at https://www.dcsa.mil/is/nccs. Do you have any questions? Please email us at dcsa.quantico.hq.mbx.nccs@mail.mil

The National Background Investigation Services (NBIS) is the federal government's one-stop-shop IT system for end-to-end personnel vetting - from initiation and application to background investigation, adjudication, and continuous vetting. NBIS is one consolidated system designed to deliver robust data protection, enhance customer experience, and better integrate data across the enterprise.

Still in development, DCSA assumed operational control and responsibility for NBIS from the Defense Information Systems Agency (DISA) on October 1, 2020. NBIS will build upon and replace a suite of legacy background investigation IT systems, decommissioning them in stages through 2023. For more information, click on the NBIS  page.

 The DCSA Knowledge Centers assist customers with usage of security-related systems/applications/services. Knowledge Centers are closed on weekends and federal holidays.

Background Investigations

Customers requiring assistance with systems and services supporting the requesting, processing, and delivery of investigations.


Agency Support Helpline – System Liaison

724-794-5612, x4600


Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation




Agency Training (Central Verification System, Position Designation, e-QIP)




NP2 Portal Support




All other Background Investigations points of contact click here. 


Vetting Risk Operations Center

Assist customers with usage of industrial/personnel security-related systems/applications.

Toll-Free: (888) 282-7682

Menu options:

1 - Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 724-738-5090, or; Email DCSAAKC@mail.mil and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil.
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time



DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Customer Engagements Team (CET)
Support for DISS, DCII, and SWFT systems.
Telephone: 724-794-7765
Email: dcsa.ncr.nbis.mbx.contact-center@mail.mil


On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created.  The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel. 

The office is comprised of three components, each with its own responsibilities. 

  • The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
  • The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
  • The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.

More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foip/.

DCSA Special Agents and contract Investigators carry credentials identifying them as representatives of DCSA. They will present their credentials upon introduction. However, if you are unsure of the individual contacting you on behalf of DCSA, please call the Investigator Verification Hotline at 724-794-7186 or email: dcsa.boyers.bi.mbx.investigator-verifications@mail.milto verify the identity of our field staff. Your calls and emails will be answered between 7 a.m. and 4 p.m. Eastern Time, Monday-Friday. At all other times you can leave a message, which will be answered on the next business day. Please note: DCSA can only verify the identities of DCSA Investigators and cannot provide a status of your investigation or your clearance. Further details to verify the identity of your investigator are available at: https://www.dcsa.mil/mc/pv/mbi/vi/


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