VROC issues supplemental guidance on TS/SCI eligibility upgrade requests in DISS
May 19, 2020 - The Vetting Risk Operations Center provides Industry with supplementary guidance related to the recent posting, "Operational Change to Adjudicating Tier 3 and Tier 5 Investigations" on April 30, 2020. The guidance does not intend to replace or supersede existing procedures, but rather to clarify Industry specific Defense Information System for Security (DISS) guidance related to the TS/SCI eligibility upgrade requests. Click the headline to see the guidance.

Overdue PR DQI Recall
May 18, 2020 - On May 15, 2020, a Data Quality Initiative (DQI) was done in the Joint Personnel Adjudication System (JPAS) to address subjects with Overdue Periodic Reinvestigations (PR). We have learned that while the DQI successfully identified the overdue PR population, some Facility Security Officers (FSOs) and Security Management Officers (SMOs) with an owning/servicing relationship also received the DQI message on subjects with open investigations, recently closed investigations or subjects that were enrolled into CE because of a deferred investigation. These populations (subjects without overdue PRs)received the DQI message in error. We assure that no action will be taken on these subjects as a result of the 15 May DQI. As a reminder, clearances do not expire. If you encounter any issues with your Government Customers, please refer them to the signed memorandum, dated December 7, 2016, from the Office of the Under Secretary of Defense for Intelligence reminding DoD Components that personnel security clearances do not expire. Click the headline to see the guidance.

2020 PSI Data Collection to Industry
May 8, 2020 - DCSA just completed the 2020 Personnel Security Investigation (PSI) Data Collection to Industry, and would like to thank our industry partners for their participation. In spite of many facility closures due to the COVID- 19 pandemic, over 8,000 unique CAGE codes still found a way to respond to the 2020 PSI Data Collection using National Industrial Security System. The submission rates for the 2020 PSI Data collection increased 25% over last year, with almost 2,000 additional CAGEs responding. Approximately 65% of all CAGEs were included in the 2020 PSI Data Collection up from a 52% response rate last year. Thank you again for your participation, as this survey is a key component in projecting PSI requirements for the DCSA Industry PSI program.

Industry DISS Automated Provisioning Initiative
May 4, 2020 - Beginning May 4 - May 27, 2020, the Defense Manpower Data Center (DMDC) will conduct automated provisioning of the Defense Information System for Security (DISS), Joint Verification System (JVS) accounts for the Industry Security Management Offices. This is one of the major steps in fully deploying DISS within the Department of Defense, as the Joint Personnel Adjudication System (JPAS) replacement. Eligible recipients will receive two email notifications: (1) user provisioning instructions; and (2) credentials to access the DISS JVS application. For those who wish to manually request a DISS account, please follow the PSSAR Industry instructions on the DMDC website (psa.dmdc.osd.mil/psawebdocs/docPage.jsp?p=DISS) or contact the Industry Provisioning Team at DCSA.dcsa-northern.dcsa-dvd.mbx.provisioning@mail.mil. Click title for more information.

Reminder of upcoming DQI
May 1, 2020 - Reminder: The Defense Manpower and Data Center will conduct a Data Quality Initiative (DQI) in the Joint Personnel Adjudication System (JPAS) in mid-May to address subjects with Overdue Periodic Reinvestigations. In mid-May, impacted Facility Security Officers will receive a JPAS message with specific instructions on how to remedy the subject's record. For additional information please view a list of FAQ's here. https://www.dcsa.mil/Portals/91/Documents/news/Overdue PR DQI FAQ.pdf

As DCSA develops the National Background Investigation Services (NBIS) system, we will provide updated resources, guides and information via the website, NP2, and the other platforms accessible to DCSA Customer Agencies. For more information on NBIS Onboarding please visit our NBIS Onboarding page

DCSA Knowledge Center

The DCSA Knowledge Center assists customers with usage of industrial/personnel security-related systems/applications. The Knowledge Center is closed on weekends and all federal holidays.

Toll-Free: (888) 282-7682

Menu options:
1 - Personnel Security Clearance Inquiries to include e-QIP - 8 a.m. to 5 p.m. Eastern Time
2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time
3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time
4 - OBMS
5 - CDSE - 8 a.m. - 4 p.m. Eastern Time


DoD Consolidated Adjudications Facility Call Center

Phone: 301-833-3850 (SSOs and FSOs only)
- Menu option #5/Industry

Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil.

Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours:  8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)
Toll-Free Telephone:  (800) 467-5526
Menu Options
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email:  DMDC Contact Center  Do not send sensitive information via unencrypted email.

On October 1, 2019, as authorized by Executive Order 13869, the missions, records, and personnel of three FOIA and Privacy offices consolidated, and the Defense Counterintelligence and Security Agency (DCSA) FOIA and Privacy Office was created.  The Office is responsible for administering policies, programs, and procedures to ensure compliance with the Freedom of Information Act and Privacy Act, 5 U.S.C. 552 and 5 U.S.C. 552a, respectively; working closely with the DCSA Senior Component Official for Privacy and Office of General Counsel. 
The office is comprised of three components, each with its own responsibilities. 

  • The DCSA FOIA and Privacy Office for Investigations is responsible for responding to Privacy Act and FOIA requests for background investigation records.
  • The DCSA FOIA and Privacy Office for Adjudications is responsible for responding to Privacy Act requests for DoD Consolidated Adjudications Facility adjudication records.
  • The DCSA FOIA and Privacy Headquarters Office is primarily responsible for responding to the following types of requests: DCSA affiliated Human Resources and/or Hiring Actions; DCSA Inspector General Investigations; and Statements of Work / Contracts.

Making Requests and Contact Information
Requesting Background Investigation Records:

  • To request your own background investigation record, please refer to the “Completed Investigations” tab for specific details at: https://www.dcsa.mil/mc/pv/mbi/mr/
  • If you’re an agency representative seeking a releasable copy of a subject’s background investigation for due process or an adjudicative hearing, please refer to the guidance provided in the “Requesting Releasable Copies” section of the “External Dissemination” tab at:  https://www.dcsa.mil/mc/pv/gov_hr_security/agency_use/  
  • If you’re seeking access to a background investigation for a civil or criminal law enforcement activity, a CI/CT investigation, a legal proceeding, employee relations matters, etc. please refer to the guidance provided in the “Requesting Files for Criminal/CI Investigation, Legal Proceedings or Demands, Employee Relations, etc.” section of the following webpage: https://www.dcsa.mil/mc/pv/gov_hr_security/requesting_files/
  • Mailing Address:  Defense Counterintelligence and Security Agency; ATTN: FOI/P Office for Investigations; P.O. Box 618; 1137 Branchton Road; Boyers, PA 16018
  • Telephone: (724)794-5612 ext. 7000
  • E-Mail: FOIPARequests@nbib.gov
    • please note, “requests” is plural in this email address.
    • Before transmitting, you should ensure that the security of your email system is adequate for transmitting your request which contains your sensitive, personally identifiable information.

Requesting Adjudications Records (if you are a DoD affiliate):

  • If you believe the DoD Consolidated Adjudications Facility maintains records regarding your security clearance eligibility and/or suitability determination, please refer to this website for specific details: https://www.dcsa.mil/mc/pv/dod_caf/adjudications/
  • Mailing Address:  Defense Counterintelligence and Security Agency; ATTN: FOI/P Office for Adjudications; 600 10th Street; Fort Meade, MD 20755-5131
  • E-Mail: whs.meade.dodcaf.mbx.dodcaf-privacy-act@mail.mil
    • Before transmitting, you should ensure that the security of your email system is adequate for transmitting your request which contains your sensitive, personally identifiable information.

Requesting Records from the DCSA FOIA and Privacy Headquarters office:

  • Mailing Address: Defense Counterintelligence and Security Agency; ATTN: FOI/P Office; 27130 Telegraph Rd., Quantico, VA  22134-2253.
  • Telephone: (571) 305-6740 or (571) 305-6741
  • e-Mail: dcsa.quantico.dcsa-hq.mbx.foia@mail.mil

More information about the DCSA FOIA and Privacy Program can be found on our homepage at: https://www.dcsa.mil/contact/foia/foia_privacy.

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