DCSA has committed to transparency regarding the ongoing support issues surrounding the multi-factor authentication (MFA) login issues with NBIS and eApp. Check back here often for updates and new resources.
Latest News
Roll out issues persist, mitigation measures continue (May 21, 2025)
DCSA continues to work Help Desk backlog as a result of the challenges in implementing the multi-factor authentication solution for the National Background Investigation Services (NBIS) deployed on May 14.
Read the news release.
Webex help sessions start May 22
DCSA is hosting large-scale Webex help sessions to provide eApp walkthroughs for applicants completing standard forms.
- Sessions will be held daily from 9 a.m. to 11 a.m. EST and 1 p.m. to 3 p.m. EST starting May 22
- Sessions are only for eApp users completing standard forms
- Click here to join the meeting
Information for Applicants
New applicants -- eApp users logging in to complete their standard forms will use an authentication application to access the system. Users will receive an invitation email from Okta (noreply@okta.mil) to set up a password. Get more details about the new process in the “
NBIS eApp Authentication Fact Sheet for Applicants.”
Existing applicants – eApp existing applicants will be prompted to change their password upon login after May 14. After changing your password, please follow the steps below:
- Choose Authentication Method: Click 'Continue' to set up your preferred method for receiving one-time passcodes (OTPs). You'll use these OTPs to verify your identity each time you log in. While email is an option, we highly recommend using an authenticator app for improved security.
- Launch eApp: After entering the portal, select the 'eApp' tile to launch the application.
- Verify Identity: For security purposes, the first time you use eApp, you'll be asked to verify your identity with your Social Security number (SSN) and Date of Birth (DOB).
NBIS Agency Users with CAC/PIV: The system has a new look and feel, but your CAC/PIV login will continue to work without any changes. You'll still access the system seamlessly as before.
NBIS Agency users with PKI access: The system has a new look and feel, but accessing it remains easy. Your existing External Certificate Authority (ECA) certificate, which is used for login, will be automatically transferred to the new system. No additional steps are required – your login will continue to work seamlessly.
Previous Updates
Update: New authentication ongoing rollout issues (May 20, 2025)
DCSA continues to experience challenges with the new cybersecurity multi-factor authentication solution for the National Background Investigation Services (NBIS) deployed on May 14. As a result, Agency Help Desk wait times continue to be a problem. Read the news release.
New authentication solution creates issues for users (May 15, 2025)
On May 14 DCSA introduced a new cybersecurity multi-factor authentication solution to strengthen the Agency’s security posture for the National Background Investigation Services (NBIS). The update caused unanticipated access issues for existing users, creating more demand than the Agency’s help desk support team was able to manage. Read the news release.
New multi-factor authentication process ensures continued security, integrity of NBIS and NBIS eApp system (May 13, 2025)
Starting May 14, 2025, users of the National Background Investigation Services (NBIS) and the NBIS electronic application (eApp) will experience a new, multi-factor authentication process. To align under the Department of Defense Zero Trust, the agency is transitioning to the DCSA Information Systems Agency Identity, Credential, and Access Management (D-ICAM) authentication system. Read the news release.
A message from Director David Cattler
Support Information
For all questions related to accessing the system and using the multifactor process:
- Call the DCSA help desk at 878-274-1344
- Send an email to
- Monday-Friday, 5 a.m.-8 p.m. EDT; Saturday, 8 a.m.-2 p.m. EDT
For any other questions completing your forms:
For any other questions for NBIS Industry/FSOs support: