April 6, 2020 —
The CAF hopes you all are staying safe and healthy during these uncertain times. We acknowledge COVID-19 is affecting everyone differently; whether it is an inability to pay bills on time, need for mental health treatment, or other emerging concerns. Rest assured our adjudicative staff applies the whole person concept including consideration of circumstances beyond a person's control so as long as the individual acts responsibly under the circumstances. Continue to report in accordance with self-reporting requirements with the knowledge that our process complies with the Security Executive Agent Directives and applies the whole person concept.
We want you, our DoD family, to be aware of our actions during the COVID-19 pandemic. While most of our work is done electronically, we are responding to changing Health Protection Conditions to maintain our workforce's health and safety. To this end, we implemented the following:
* The Call Center is operating via email inquiry only (address below).
* The adjudicative staff continues making decisions to keep your employees working.
* Until further notice, the adjudicative staff will not take punitive actions due to a COVID-19-related non-response. Instead, we will extend requests for responses until the crisis is over. If you can respond to our inquiries, we encourage you to reply. Lastly, we are committed to keeping you updated. Please watch the DCSA webpage at www.dcsa.mil, to sign up for future notifications via govDelivery at
https://public.govdelivery.com/accounts/USDODDCSA/subscriber/new, or contact our call center at firstname.lastname@example.org for additional updates.