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News | July 20, 2021

DISS customer support transitions in August

Beginning Monday, Aug. 2, 2021, helpdesk support for the Defense Information System for Security (DISS), Defense Central Index for Investigations (DCII) and Secure Web Fingerprint Transmission (SWFT) will be provided by the DCSA Customer Engagements Team at 724-794-7765 or dcsa.ncr.nbis.mbx.contact-center@mail.mil. Until that time, customers should continue to contact the DISS help desk at 800-467-5526 or dcsa.ncr.nbis.mbx.contact-center@mail.mil for any issues they encounter.

Call Center phone lines working
July 26, 2021 - The DCSA Adjudications Call Center has resumed telephone services and can be contacted at (301) 833-3850. You may also continue to send your inquiries via email at dcsa.meade.caf.mbx.call-center@mail.mil. We look forward to hearing from you.

Customer Engagements Team (CET)
July 26, 2021 - Effective 2 August 2021, support of DISS, DCII, and SWFT users will transition to the DCSA Customer Engagements Team (CET). Until then, users should continue to utilize the DMDC helpdesk for their support requirements. The CET contact information is 724-794-7765 or dcsa.ncr.nbis.mbx.contact-center@mail.mil

DCSA deploys NBIS Release 3.0
July 20, 2021 - DCSA has successfully deployed Release 3.0 of the National Background Investigation Services (NBIS). A follow up to Release 2.6, this deployment adds enhanced capabilities for subject and risk management, industry support, and continuous vetting. The features are part of an ongoing NBIS release rollout, ensuring that all functionalities receive appropriate user acceptance testing in a phased approach. Click title for more information

DCSA releases ISL 2021-01, adding NCUA to the NISP
July 20, 2021 - DCSA releases ISL 2021-01, adding the National Credit Union Administration (NCUA) to the National Industrial Security Program, increasing the list of Federal agencies that have entered into an agreement with DoD for Industrial Security services to 34 entities. Click the title for more information.

Register now for NISPOM Rule SEAD 3 Reporting Requirements webinar
July 9, 2021 - Join the DCSA Critical Technology Protection Directorate staff on Wednesday, July 14, at 1 p.m. Eastern Time , for an Adobe Connect webinar, “Implementation of Security Executive Agent Directive 3, 'Reporting Requirements for Personnel with Access to Classified Information or Who Hold a Sensitive Position,' and Cleared Industry under DoD Cognizance,” where they'll discuss the SEAD 3 reporting requirements as outlined in 32 CFR Part 117 (NISPOM Rule). The webinar is recommended for attendance by Facility Security Officers, Insider Threat Program Senior Officials and cleared contractor security staff, and will include a question and answer session. More information on this webinar and others scheduled is available in the Resources tab at https://www.dcsa.mil/mc/ctp/NISPOM-Rule/.