DCSA is continuing to experience very high call volume, we are adding help desk capacity and taking other mitigation steps. Issues are being handled in the order received.

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Agency News

View Update: New authentication ongoing rollout issues

QUANTICO, Va. -- Defense Counterintelligence and Security Agency’s (DCSA) continues to experience challenges with the new cybersecurity multi-factor authentication solution for the National Background Investigation Services (NBIS) deployed on May 14. As a result, Agency Help Desk wait times continue...

May 20, 2025

View New authentication solution creates issues for users

QUANTICO, Va. – Earlier this week, Defense Counterintelligence and Security Agency introduced a new cybersecurity multi-factor authentication solution to strengthen the Agency’s security posture for the National Background Investigation Services (NBIS).The capability was rolled out hastily, with...

May 15, 2025

View DCSA Leaders honored at ceremony react to Presidential Rank Awards, share perspectives

Six DCSA Employees were awarded today at the Awards Ceremony held at the Russell-Knox Building in Quantico, Virginia on May 8, 2025. (DOD Photo by US Army Sgt. Marcel Bassett)

QUANTICO, Va. – The six Defense Counterintelligence and Security Agency (DCSA) senior executives who won Presidential Rank Awards were officially recognized at a formal ceremony at DCSA headquarters on May 9. “It's an honor to be here today to celebrate you and really – to present you with the...