Services to Partner Agencies

General Inquiries

dcsapa@mail.mil

878-274-1000

Agency Support Helpline, System Liaison

878-274-1171

Agency Training (Central Verification System, Position Designation, e-QIP)

DCSAAgencyTraining@mail.mil

Billing Support

878-274-5081

dcsa.quantico.dcsa-hq.mbx.ocfo-billing-support@mail.mil

Interagency Agreements

FISIAA@opm.gov

Central Verification System (CVS) Access

878-274-1171 (Select option2, then option 4)

878-274-1104 (password reset help)

DCSACVSTeam@mail.mil

eDelivery Transmission

DCSAeDeliveryTeam@mail.mil

FTS Accounts and Authorizations (SWFT)

878-274-1171 (select option 2 and then select option 2 again)

DCSAFTSTeam@mail.mil

Freedom of Information and Privacy Acts

878-274-1185

Investigation Quality

Case quality concerns must be reported through the Quality Assessment Reporting Tool (QART). If your agency is not a registered user of the QART, you may start the registration process by contacting QART@dni.gov

NP2 Portal Support

202-795-2727

NP2HelpDesk@opm.gov

Questions regarding Employment Inquiry Vouchers (INV-41)

dcsa.boyers.pv.mbx.fire-outreach-employment-inquiries@mail.mil

Questions regarding Education Inquiry Vouchers (INV-43)

dcsa.boyers.pv.mbx.fire-outreach-education-inquiries@mail.mil

Suitability Executive Agent

202-599-0090

Schedule Subject Interview Around Subject's Deployment

dcsa.boyers.bi.mbx.catch-em-in-conus-team@mail.mil

Telephone Liaisons

Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation

878-274-5228

dcsa.boyers.dcsa.mbx.ctr-telephone-liaisons@mail.mil

Investigator Verification Hotline

878-274-1186

dcsa.boyers.bi.mbx.investigator-verifications@mail.mil

Customer Engagements Team (CET)

Support for NBIS, DISS, DCII, and SWFT systems. (Hours 6:00 a.m. – 5:00 p.m. EST) 

878-274-1765

dcsa.ncr.nbis.mbx.contact-center@mail.mil

Federal Relay Service (Assistance for People with Impaired Hearing)

1-800-877-8339