Official websites use .mil
Secure .mil websites use HTTPS
Note: e-QIP has been replaced by eApp and NBIS Agency. If old SF86 forms are needed, agencies can grant Applicant Access roles to the e-QIP system in order to save copies of old forms.
Your initial point of contact for account lockouts, challenge question resets, forgotten usernames, technical support, as well as guidance on completing the questionnaire should be your local sponsoring or employing agency human resources, personnel security office, or individual that instructed you to access eApp to complete your investigation forms. Note: For Military and DoD local security or human resource officials: The VRO Knowledge Center is not able to view eApp or help with access to eApp for applicants whose eApp questionnaires are not initiated/managed within the Defense Information Security System (DISS).
Your initial point of contact for account lockouts, challenge question resets, forgotten usernames, technical support is the VRO Knowledge Center:
6 a.m. to 5 p.m. EST, Monday through Friday
This Knowledge Center is closed on weekends and all federal holidays.
Phone support for Personnel Security Clearance Inquiries to include eApp are closed until further notice. For assistance with Industry Pin Resets: HANG UP and Call the Applicant Knowledge Center at 878-274-5091, or; Email DCSAAKC@mail.mil and for all other PCL related inquiries, please email the Personnel Security Clearance Questions Mailbox at dcsa.ncr.dcsa-dvd.mbx.askvroc@mail.mil
Agency users needing access to the administrative and request processing side of e-QIP must access the system via the NP2 Secure Portal. An e-QIP User must have an NP2 Portal account. If you need an NP2 Portal account, you must contact your agency's NP2 Portal administrator. If you need an e-QIP account to process investigation requests for your agency, you must contact your agency's e-QIP User manager or administrator. DCSA does not have the ability to provide you with an account.