Customer Engagements Team (CET)

Industry Applicants:  724-738-5090

DCSAAKC@mail.mil Hours of operation 6:00AM-6:00PM ET, Monday-Friday, closed on Federal holidays

Security Officers: 724-794-7765

Dcsa.ncr.nbis.mbx.contact-center@mail.mil

Hours of operation 6:00AM-6:00PM ET, Monday-Friday, closed on Federal holidays

Security Officers can contact VRO for status of investigation questions, upgrade/downgrades for Industry applicants, e-QIP rejections from VRO, questions on CSR/RFA requests- 888-282-7682 (e-mail is best during pandemic) or DCSA.ncr.DCSA-dvd.mbx.askvroc@mail.mil

Security Officers can contact the DoD CAF for eligibility questions, questions on a SOR, CSR or RFA, requesting reciprocity, 301-833-3850 or dcsa.meade.dcsa-dvd.mbx.dodcaf-callcenter@mail.mil