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Customer Service Contact Page


DCSA CONTACT CENTER

Customer Service Hours:  8 a.m.–8 p.m. Eastern Standard Time, Monday through Friday (excluding federal holidays).

 

Toll-Free Telephone: 800-467-5526

Local Telephone: 502-335-9998

Menu Options 

1 — DISS
2 — Continuous Evaluation
3 — JPAS
4 — e-QIP
5 — SWFT
6 — DCII
7 — Personnel Security Inquiry / General Inquiry
8 — STEPP/ISFD/FCL (this is a direct transfer)
9 — Hear these options again

Email: DCSA Contact Center 

Do not send sensitive information via unencrypted email.

 

NOTE: In order to protect Personal Identifiable Information (PII) or other sensitive data, follow the instructions Contact Center Email Encryption for establishing encryption capability with the DCSA Contact Center. Please note that marking the emails containing PII as ‘private,’ does nothing to protect sensitive information, and may actually prevent the Contact Center from receiving the email.

LINKS

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